My Invoices

The My Invoices section lets you view all invoices for your children's fees, pay them online or by bank transfer, and track their status.

Overview

At the top of the page you'll see summary cards:

• Total Invoices — invoices on the current page
• Paid — invoices that have been paid
• Pending — invoices sent to you and awaiting payment
• Overdue — invoices past their due date

Below that, a table lists each invoice with its number, student, amount, due date, and status.

Viewing invoices

1. Log in to the parent dashboard.
2. Open My Invoices from the navigation menu.
3. Each row shows:
   • Invoice #
   • Student
   • Amount
   • Due Date
   • Status — Draft, Sent, Paid, Overdue, or Cancelled

Invoice details

Click the view icon on an invoice to see full details: invoice number, student, amount, status, due date, generated date, and — once paid — the paid date and payment method. The description, any notes, and a link to download uploaded payment proof are shown here too.

Paying an invoice

You can pay any invoice with a Sent (or Overdue) status. Click Pay Now on the invoice to open the payment options.

You'll choose between two methods:

Pay online

1. Choose an available payment gateway (e.g. card / wallet).
2. Complete the payment in the secure checkout window.
3. On success, the payment is verified and the invoice updates to Paid automatically.

Pay by bank transfer

If you've paid (or will pay) by bank transfer:

1. Choose Bank Transfer in the payment options.
2. Review the academy's bank details shown in the dialog.
3. Upload your payment proof (receipt) and enter the reference number.
4. Submit.

Your transfer is submitted for review. The academy verifies the proof, and the invoice is marked Paid once confirmed by the academy's staff.

Uploading payment proof separately

You can also upload proof for an invoice without going through the Pay Now flow — use the Upload Payment Proof icon on a sent invoice. Accepted files are PDF, JPG, or PNG, up to 10 MB.

Payment status

• Sent — awaiting payment; you can pay it now.
• Paid — payment received and confirmed.
• Overdue — the due date has passed; you can still pay it.
• Draft — not yet issued to you.
• Cancelled — no longer payable.

After you pay online, the status updates right away once the payment is verified. After a bank transfer, the status updates to Paid once the academy confirms your proof, which can take a little time.

Best Practices

Troubleshooting

Issue: I don't see the Pay Now button

• Solution: Only Sent or Overdue invoices can be paid. Paid, draft, or cancelled invoices won't show Pay Now.

Issue: I paid by bank transfer but the invoice still shows as Sent

• Solution: Bank transfers are confirmed by the academy after they review your proof. The status updates to Paid once it's verified.

Issue: My payment proof won't upload

• Solution: Use a PDF, JPG, or PNG file under 10 MB. Try a different browser if the upload doesn't start.

Issue: An invoice isn't showing up

• Solution: Confirm your child is enrolled and the fee has been generated. Contact the administrator if it's still missing.

Related Topics

• Fees Management - Track fees across your children
• My Children - View your children's information